Checking the router's Internet Protocol (IP) address is the key starting point — it tells you whether the problem is with the router itself or the modem. Video guides are also available below. If you work through all the steps and still need help, you can reach out through the. This morning my ISP upgraded my Internet connection from a standard coaxial cable and Cisco modem to a fiber optic cable and Hitron modem Model Name NOVA-2004. Despite multiple attempts, the Archer AX6000 v1. This. The fiber optic cable does not plug directly into a standard home router because the signal type must be translated. The fiber line terminates at the Optical Network Terminal (ONT), which is typically supplied and installed by the internet service provider.